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Full Warranty Info
Svago zero-gravity recliners provide a one year in home servicing warranty and a two year parts warranty. Svago products will be repaired by the consumer or by an in home technician
Service and Technical Support
Consumers may contact Svago’s Customer Service Department at 1-844-697-8246 between 10.00am and 6.00pm EST, Monday through Friday or email us at [email protected]
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the Svago service department regarding a repair. A Svago customer service representative will attend to most consumer inquiries but in some cases a technical service specialist will be required to provide enhanced support.
Non warrant repair is provided on a ‘per incident’ basis. Svago customer service will verify that the unit has failed and provide instructions for repair. All applicable repairs, parts, shipping, handling, local tax and a ‘per incident’ fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or servicing.
Consumer Warranty Limitations and Exclusions
Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual. The warranty only applies to Svago products and does not include any accessories or enhancements.
Field service requires pre-approval and must be performed by Svago’s authorized field service personnel. Field service is only available in the United States and major metropolitan areas in Canada.
Softening of foam and filling composites in pillows, pads and memory foam occurs naturally and does not constitute a defect under this warranty. Fading, wear and piling of fabric occurs naturally and does not constitute a defect under this warranty. Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.